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Return policy

We created Life Survivor Gifts because we know how important it is to have inspiration and encouragement in the face of adversity. And how even a small gesture can help someone feel supported and reminded that they are not alone. We know that you put love and care into creating your gift sets so we carefully pack and ship your gifts to make sure that they arrive in perfect condition. We're certain that your recipients will love their gift, but if something goes wrong in transit or your experience is anything less than the best from start to finish, we're here to make it right for you and them. If you are unsatisfied, you can return your order for a refund within 30 days of your purchase. Merchandise must be unused, unworn and in good condition.

How to RETURN

Need to make a return? It’s easy!

When you click the “start a return” button, your order account will open for you to generate a FREE, printable, pre-paid USPS Shipping label. Refunds are for merchandise values only and the credit will be issued within 7 to 14 business days of receipt to the original form of payment. Pre–paid return label is valid for use for USA orders only. You can also use the FREE pre-paid USPS Shipping Label that was included in your package.

In the event that we shipped the incorrect item (sorry!) please give us a call at 980-221-2008 or email support@lifesurvivorgifts.com

Follow these instructions to return your package to us:

  • Carefully pack your item(s), in the original condition.
  • Click the Start A Return button to open your account.
  • Click Orders.
  • Find the Order Number of the order you wish to return and click View.
  • Scroll down to the Shipping Details section and enter a Reason for Return, i.e., received damaged, received wrong item, quality not as expected, changed my mind or other.
  • Click Generate Return Label.
  • A Return Label will be generated.  Click Print Return Label.
  • Open the Return Label document and print.
  • Affix your shipping label to the package, making sure no other tracking labels are shown.
  • Once your package is ready to be shipped, go to USPS.com to schedule a pickup or drop off at the nearest USPS location.
  • Please allow up to 7 to 14 business days for your return to be processed once it reaches our office.
  • For questions about your return, please email us at support@lifesurvivorgifts.com.
GIFT RETURNS

Gift Returns should be returned to us by using the FREE pre-paid USPS Shipping Label that was included in your package.  Refunds are for merchandise values only and the credit will be issued within 7 to 14 business days of receipt to the original form of payment. Pre-paid return label is valid for use for USA orders only.  E-Gift Certificates will be available soon for gift returns.

REFUND policy

  • Allow 7-14 business days to process your return.
  • Refunds are for merchandise values only and will be credited to the original form of payment.
  • Upon completion of the return, you will receive an email notification.
  • Please allow a full billing cycle for credit to appear on your financial statement.
  • If you purchased a product at full price, and the price is reduced within 7 days of your original date of purchase, we will honor a request for adjustment.
  • We will be happy to change or cancel your order and arrange a refund prior to processing your order. Please give us a call at 980-221-2008 or email   support@lifesurvivorgifts.com.
⭐We are shipping on our normal schedule to serve you during the COVID-19 crisis.  Free Shipping on all orders⭐
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